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Cover Care Essentials
FAQs
Quick Answers to Your Most Common Questions
Explore our most frequently asked questions to find instant answers about your Mizu pool cover. If you still have questions, we’re just a call or click away.
Are there different types of pool cover fabric?
No, there is only ONE type of fabric.
What cover colors are best for wear and tear?
The darker colors show more dirt but trap in more heat. Lighter ones show less dirt and trap less heat. We don’t recommend one color over another. Charcoal and tan are most popular. Royal blue looks closest to water.
Why are there wrinkles in the cover?
It is required that we have a certain amount of slack in the cover because without the slack, the cover could have a much higher chance of getting tears faster. It is also a safety hazard to have little to 0 slack in the cover.
What is and is not covered under warranty?
Covered:
- Parts warranty – 30 days
- Labor warranty – 1 year
- Manufacturer warranty on cover – 3 years
- Manufacturer proration on cover – 4-6 years
Not Covered:
- Rips
- Labor
TRAINING VIDEOS
Learn How to Operate and Maintain Your Pool Cover
Our step-by-step video tutorials will guide you through the proper use and care of your Mizu pool cover, ensuring longevity and safety.
WARRANTY INFORMATION
Protect Your Investment with Mizu
Review our comprehensive warranty coverage to understand what’s included and how to keep your pool cover in optimal condition for years to come.
Mizu Warranty
Covered:
- Parts warranty – 30 days
- Labor warranty – 1 year
- Manufacturer warranty on cover – 3 years
- Manufacturer proration on cover – 4-6 years
Not Covered:
- Rips
- Labor
NEED ASSISTANCE?
We’re Here to Help Anytime
If you have any questions or need support, feel free to reach out to us. Contact us by phone or visit our full Contact Us page for more options.
DEALER/BUILDER
Builder Resource Center
Designed specifically for pool builders, access valuable resources to help you succeed with Mizu Pool Covers.
FAQs
Expert Answers for Professional Pool Builders
Find answers to the most common questions we receive from builders. Whether you’re troubleshooting or planning an installation, these FAQs will have you covered.
How do I measure for a pool cover and determine the motor side?
Accurate track measurements (width and length) are needed to correctly manufacture the cover for the best possible operation. Motor side is needed so that the gears operate the correct direction. Click here for more detail on how to measure.
Why are there wrinkles, what is slack and how is that measured?
Slack is necessary for an automatic pool cover to be considered a safety cover. Slack is determined based on how wide the cover is. We add the cover slack and roller wrap automatically during quoting. Click here for more information.
What is the warranty on a cover?
- Fabric Warranty: Coverstar offers a 7 year limited warranty on its fabric. This warranty includes things that other manufacturers don’t. For example, the heat seal of the webbing to the fabric. All other manufacturers sew their webbing to their fabric with thread that can often go bad before the cover needs to be replaced. Coverstar heat seals its webbing directly to the fabric and is covered under the same warranty as the cover materials itself.
- Rope Warranty: PowerFlex rope is the latest in rope technology and is covered by a 2-year no-break warranty.
- Mechanism Warranty: Coverstar’s Eclipse mechanism is covered under a 20 year limited warranty. CS3000, SwimWise and Coverluxe mechanisms are covered under a 10 year limited warranty.
- Motor/Electronics Warranty: The motor is covered under a 5 year limited warranty. Other electrical components are covered under a three year limited warranty.
What fabric color provides the most benefit?
All our fabric colors come with the same manufacturer warranty. Darker colors tend to show more dirt than lighter colors. Depending on your location, darker colors may heat the water more than other colors. View our color options here.
How do I adjust the cover/ropes?
Rope adjustments are needed when the cover is not closing straight or even. See our instructions on how to adjust the rope here.
DEALER MANUALS
Everything You Need to Know in One Place
Access our comprehensive dealer manuals, including detailed information on both Coverstar and Pool Cover Specialists systems, to ensure you’re fully equipped for any project.
TRAINING VIDEOS
Sharpen Your Skills with Our Training Library
Watch our expert-led training videos to enhance your knowledge and skills in installing and maintaining Mizu pool covers.
NEED SUPPORT?
We’re Just a Call or Click Away
Whether you need technical support or have questions about a project, our team is here to assist you. Contact an account rep, give us a call, or visit our full Contact Us page.
